How to retrieve iOS Crash Reports

Owned by Ray Pearce (Unlicensed)
Mar 30, 2016
1 min read

After the app crashes, it leaves some logs on your device.
These logs are helpful for determining why an application has crashed or behaving badly.

To retrieve the crash reports you will need to take the following steps:

Step 1

Sync your iPhone to iTunes.

Step 2

Find the crash logs on your computer. Here is where theyā€™re locatedā€

  • Mac OS X : ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
  • Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
  • Windows Vista: C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

Ā 

The log file names start with application name and have the extension ā€œcrashā€. The logs themselves are just text files, so you can open them in your text editor and cut&paste, or (preferably) attach them to an email. Which brings us to the next step.

Step 3

Create a support ticket with any details you can remember about when it happened, what you were doing at the time of the crash, what you saw, etc. Donā€™t forget to attach the crash reports you found above!